Are you fully utilizing feedback from your employees?
Posted on 04.16.12
Consider the following startling statistic: A typical organization loses 5% of its annual revenue to fraud. Small organizations are disproportionately victimized by occupational fraud. One of the most commonly victimized industries is manufacturing. These frauds are much more likely to be detected by tip than any other means.
When you look at your organization, how easy is it for your employees to report a suspected wrong doing, a suggestion for improvement, or reporting a perceived safety hazard? Employees are more readily willing to report such information if it were to be anonymous regardless of how much of an open door policy already in place with an organization. With this in mind, organizations may want to consider instituting a hotline for reporting fraud and other information.
A reporting hotline is typically used for the following purposes, but can be tailored to meet your own specific needs:
› Fraud, waste and abuse
› Safety issues
› Quality control issues
› Human resources tips
› Process improvement
› “Nuisance” tips and general complaints
Instituting the hotline alone is a good start, but there is much more that needs to happen in conjunction with its implementation.
› Advertise the existence of the hotline on a periodic basis (like posters in break rooms)
› Ensure the program is embraced by management.
› Communicate its success to your employees.
› Reward those who come forward with tips.
› Prevent any retribution against those that report items.
The rewards of a hotline can help an organization, if you are willing to fully utilize your employees.