New IRS Commissioner Acknowledges Challenges Ahead for the Service
Posted on 04.03.15
Author: Gary G. Wallace, CPA | Tax Partner
On March 31, 2015, in the midst of tax season, John Koskinen, the new IRS Commissioner, spoke at the National Press Club. He stressed that the IRS has learned from its well publicized mistakes and is committed to a more streamlined and efficient model. He also laid out the challenges ahead for the Service and continued to emphasize that due to budget constraints, IRS is closing fewer audit and collection cases and can not examine at the levels he would prefer. They are also losing resources as they have lost over 13,000 employees since 2010. He indicated that taxpayer service is down stating that six out of 10 people calling the IRS can not reach a customer service representative. He stated “That is truly an abysmal level of service”. For Information Technology, he indicated the IRS is “operating with antiquated systems”. As those of us who deal with the IRS regularly agree, it is not currently a very efficient process. At least the Commissioner is acknowledging the concerns that taxpayers and advisors face. His presentation is fairly interesting. Read his full remarks.