Communication Platforms, FAQs, and Support

Secure Communication Platforms

Depending on the services provided to you by Keiter, you will have access to portals for secure information sharing. Our portals are meant for two-way document sharing between you and your Keiter client service team.

  • HubSync

    • HubSync is our firm’s client communication platform. Your engagement team will be in touch to assist you with the initial account set up. HubSync will provide you with quick, convenient ways to share documents and communicate with your engagement team throughout the year.

*Please note that due to AICPA regulations, we are only able to host your secure documents for 365 days from the original upload date. Annually, we will send a reminder when you should review your portal documents and download any copies you may wish to keep.

  • SafeSend for Individual Tax Clients

    • As tax season approaches each year, tax clients will be sent digital tax organizers and tax returns via the SafeSend platform from Keiter at noreply@safesendreturns.com. This will be the secure platform that you will access and electronically sign your tax documents for your engagement(s).

FAQs

Questions on how to use SafeSend? Click for a quick tutorial.

Streamline 2021 Executive Tax Processing | EIP and ACTC Reporting | Keiter CPAs

2024/2025 Tax Season Reminders
1. What do I need to do with the Engagement Letter?We need your SIGNED engagement letter in order to prepare your tax filings.
2. When is my tax information due to Keiter?The majority of your tax information should be submitted by Friday, March 7 or before. Late arriving Schedule K-1s from Partnerships, S-Corporations, and Trusts should be forwarded upon receipt.
3. I completed the organizer, but need help with next steps.Email assembly@keitercpa.com for assistance.
4. I plan to download my organizer from SafeSend, manually fill it out, and will be mailing it or dropping it off to the Keiter office.Email your Keiter client service team member or assembly@keitercpa.com to let them know.
5. I normally don't fill out the organizer.Email your Keiter client service team member or assembly@keitercpa.com to let them know.
6. When is the tax deadline this year? The tax deadline is Tuesday, April 15, 2025. Your client service team will be in touch if you will require an extension.

Client Support: Your Keiter Workflow and Assembly Team Leader

Need assistance with SafeSend or other tax filing concerns? The Keiter Workflow Team is available to provide information to you throughout your service engagement. If you need assistance with portals, document signing, e-filing, confirmations and other financial statement and tax return processing, please reach out to us. We are here to help.

Beth Goldthwaite
Office Services Supervisor
bgoldthwaite@keitercpa.com
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